a) Insurance: Our standard policy regarding delivery responsibility is that our responsibility ends once the goods leave our facilities. Should any delivery problems arise, we will work to assist you as much as possible, however, you will be responsible for filing all claims with the delivery courier. We do offer optional insurance for your order (highly recommended) at a rate of $4.00 per order, regardless of the order amount. When your order is insured, we take responsibility for delivery right up until the goods are received.
b) Shipping & Handling: We ship using FEDEX or UPS with your choice of either Standard Overnight or Economy (2 to 3 day) service. Shipping costs are based on weight and destination. Please refer to the following tables for shipping charges within the USA, to Canada, and International.
** International shipping costs vary widely depending on country, and typically fall in the range of $70US to $100US. We reserve the right to modify shipping charges for each order based on actual rates from FEDEX for each individual shipment. As well, you are responsible for all customs, duties and taxes payable at your country's customs offices. In the event any customs, duties and taxes for your order are billed back to us, they will be automatically billed to your credit card.